Guidelines for Echange, Refund and Return Policy

Refund and Return Policy

At YELLOBAG, customer satisfaction is our priority. We aim to provide high-quality products and a hassle-free shopping experience. Please read our Refund and Return Policy carefully before making a purchase.

1. Return Eligibility

Returns are accepted only under the following conditions:

Wrong product delivered
Damaged product received
Manufacturing defect
Missing item in the package

To be eligible for return:

Product must be unused and unwashed
Original tags and packaging must be intact
Return request must be raised within 48 hours of delivery

2. Mandatory Unboxing Video Policy

To claim any return, refund, damage issue, or missing item request, customers must provide a proper unboxing video.

Video Requirements:

Recording must begin before opening the parcel
Shipping label should be clearly visible
Entire unboxing process must be recorded continuously
No cuts, edits, or pauses in the video
Damage/wrong item issue must be clearly shown

Important:

Without a valid unboxing video, returns and refunds will not be accepted.

This policy is implemented to prevent misuse and ensure fair verification of claims.

3. Non-Returnable Items

The following items are not eligible for return or refund:

Innerwear
Accessories
Beauty products
Customized products
Clearance or sale items
Used or washed products

4. Refund Policy

Refunds will be processed only after the returned product is received and inspected.
If approved, refunds will be credited to the original payment method within the standard processing timeline.
Shipping charges are non-refundable unless the error is from our side.

YELLOBAG reserves the right to reject refund requests if the returned product does not meet eligibility conditions.

5. Return Process

To request a return: